Sign up for Red Bison services

You can sign up for Red Bison Internet and Value-Added services at redbison.us/location.

Manage your Red Bison account

You can manage your Red Bison Internet and Value-Added Services on the Red Bison customer portal at redbison.us/tenant.

Where are Red Bison’s terms and conditions?

Red Bison terms and conditions can be found at redbison.us/terms.

Where is Red Bison privacy policy?

Red Bison privacy policy can be found at redbison.us/privacy.

What is your policy on CCPA?

You can find our CCPA policy at redbison.us/ccpa

Pay your bill online

Red Bison provides quick and easy recurring payment methods. Log in the Red Bison customer portal. Go the billing page on the left menu. Click on the Pay button in the header or in the Bill Pay section.

View summary of your bill

Log in the Red Bison customer portal. Go the billing page on the left menu. Click on the View Summary

Button in the Bill Pay section.

View your previous statements

Log in the Red Bison customer portal. Go the billing page, and scroll down to the Previous Statements section. Click on the month you want to view on the number line.

To view earlier statements, click on the View billing History button.

Set up automatic payments

You can set up automatic monthly payments (auto-pay) in Payment Settings. First choose a default payment method in Saved Payment Methods. Then in the Payment Settings section, toggle the Automatic Payments button to the right. When you enroll in auto-pay, the full monthly balance for your account will be automatically charged to your default payment method.

Turn Automatic Payments Off

If you would like to turn automatic payments off, go to the Payment Settings page. In the Payment Settings section, toggle the Automatic Payments button to the left.

Manage your Stored Payments

Go to the Payment Settings page. You can add or delete a new payment card or ACH account. Once a payment method is added, you can set that payment to be used as default.

Which Credit Cards Does Red Bison Accept?

Red Bison accepts the following major credit cards with billing addresses in the U.S.: Visa, Mastercard and American Express.

Recover/reset your Red Bison password

Go to redbison.us/tenant. Click on forgot password? Click here, enter your email address in the window that appears. You will be emailed a temporary password. Log in with that temporary password and reset your password.

Change your Red Bison password once you are logged in

Go to the Account Settings page, in the Current Logged-In Admin section, click on Edit password.

Change your phone number

Go to the Account Settings page, in the Current Logged-In Admin section, click on Edit on the Phone Number line.

Move your service

Moving your service is easy. Go to Account Settings page once you log in our customer portal, and update your Service Address. If your billing address is different from your service address, you can update your billing address at the same time.

Cancel your service

We hate to see you go, and we are happy to have a chat with you to see if we can change your mind. You can cancel your Red Bison services in the customer portal in the Products and Services page or in the Account Settings page. Just click on Cancel Service, enter the date of cancellation and reason for cancellation. Please note this action is non-reversible.

Change Your Plan

You can make changes to your Wi-Fi plan online. Log in the customer portal. Go to Products and Services.

If you want to buy more users, click on the Buy more users button and enter the required number of additional users.

If you want to reduce the number of users, first free up the user accounts by deleting selected users in the User Management section, then click on Reduce number of users button, and enter the number of users you want to reduce by.

Add and Invite Users to your Red Bison Billing Account

You can give other members of your office access to Red Bison services by creating a user account for them.

Log in the Red Bison customer portal. In the Users Management page, go to the Add Users Section.

You can either add a new user as super-admin, admin or as a Wi-Fi User. All the users have access to the Red Bison Wi-Fi.

Super-admin has access to your billing and user management.

Admin has access to user management but not to your billing.

Wi-Fi user has only access to Wi-Fi and cannot create other users and access your billing.

After selecting the user role, enter the user’s details – first name, last name, email and cell phone number. Click on the Invite User button.

The new user will receive an email with their login details. A super-admin or admin user can log in the customer portal at redbison.us/tenant.

Edit a user’s account – contact details, role and password

Log in the Red Bison customer portal. You can see your list of current users at the top of the Users Management page. A super-admin and admin can edit another user’s information or reset their password. In the Current Users section, locate the user you wish to update, and then click on Edit or Reset Password as per your requirements.

Delete users

Log in the Red Bison customer portal. You can see your list of current users at the top of the Users Management page. Locate the user you wish to remove, then click Delete to the right of their name to permanently delete the user account. This will end their access to the Red Bison services.

Help

We are here to help! Our customer support phone number is (877) 583-0496. For technical support, please email [email protected]. For billing questions, please email [email protected].